It’s nice to write something positive especially when it’s a British company involved! Some of you may remember that I didn’t have the best of dealings with Quill Exhausts in 2009. Well last month I contacted them again by email and this time – wow, what a difference! I enquired about a new silencer strap as I lost one and have been using a flimsy ‘universal’ one since. In the end I got two …… free ….. yes, free! Just send a pre-paid jiffy bag and we’ll have them in the return post, I was told … and sure enough, a couple of days later they arrived. So firstly, thank you James at Quill Exhausts for your exemplary customer service and quick email replies, I’m very impressed, thank you. And secondly, thank you to Jim Smith (Abbey Motorcycle Instructors) for sending the Jiffy bag on my behalf, you sir are a star!!