As the evening mist rolled down the valley and the receding glow behind the Gran Sasso a lingering reminder of today heading toward tomorrow, I trundled up to the main road in the Landy to meet a courier. A dashboard perhaps, or some silicone vacuum hose I’d ordered off EBay? No Idea.
When I saw the parcel I nearly fell off my perch … a replacement GoPro camera! 😀 And not only that, but also a nice new battery as well – thank you GoPro, what a nice surprise. All in all the turnaround was 1 week from shipping the old unit to the new one turning up, pretty damn good in my books.
The only thing to ask now is about warranty – I’m unsure about where the new camera stands. Does it only have the remaining warranty of the old unit (about 8 weeks!) or does it come with a new warranty of it’s own and if so, how long? So I’ve sent a last email back to GoPro asking them to clarify it for me. Meanwhile, I’ve charged it up, got it talking to the Wi-Fi remote and GoPro app, polished its case and got the bike ready for a nice little womble around the countryside ….. all in aid of product testing of course! 😉
Yes after 10 months of excellent service, the GoPro Hero 3+ Black has sadly ended up toes-to-the-sky in the bottom of the bird cage. Everything was fine until a couple of weeks ago, when all of a sudden the camera ceased talking to the wireless remote or my smartphone … in fact no Wi-Fi activity at all. So I twiddled and fiddled, reloaded the firmware, stood on one foot in a bucket of rice pudding reciting Winnie the Poo out loud…. nothing worked. Time to contact GoPro.
From initial contact (website form) I must say they were very quick to respond – the automated reply says 1-2 days, I got a response within 3 hours! After that things happened rapidly and within a few days I was standing at the local UPS office (actually sign posted SDA – don’t ask!) handing over the demised camera in its little cardboard coffin resplendent in a pre-paid return label for the journey to its final resting place in the Netherlands. That was Monday, it was delivered on Wednesday and today, Thursday, I’m getting my kit ready for a run out….. Helmet, gloves, wallet, phone, cam…….
…..I miss that little fella already. 😥
This I guess is the halfway point through the warranty claim, so far so good. I have to say the experience has been very smooth with GoPro being totally professional and helpful throughout. The emails were clear and concise with everything integrating seamlessly to avoid confusion. At this point I’m very happy with GoPro, let’s see how things pan out over the next week or so!